Refund policy
RETURN & EXCHANGE POLICY:
As a standard company protocol across all point of sales, the brand does not endorse any returns or exchanges irrespective of a domestic or international order, except in case of:
- All garments undergo a quality check before shipping. But if the merchandise you have ordered from us has a manufacturing defect, i.e., it is damaged or defective.
However the order is eligible for an exchange ONLY if:
The client has notified us by email during business hours within 48 hours of receiving the product. The email should include a video of the unboxing and images of the issue to ensure fairness and due diligence on both sides.
However, it is only after receiving an acknowledgment of the same email from the brand that you may send the piece back for the necessary corrective actions. Unsolicited returns will not be received without authorization.
Once the garment is received by the brand, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with the brand only based on the timelines and quality of the returned piece. While returning the piece, please ensure that the merchandise is unused, kept with tags and is in a sealed condition as you received it, with its original packaging.
- (i) We do not accept any returns if the product is dispatched to us after 2-3 days of receiving the shipment.
- (ii) Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.
Any additional costs involved in return/exchange like shipping charges will be borne by the customer.
